Quality Guarantee

Our Quality Guarantee to Our Valuable Customers

The quality of leather shoes is defined by handpicking the high standard material and maintaining the stringent quality process throughout the production cycle of shoes.
One of the reasons we have a no-questions-asked refund policy is that we trust the standard of shoes we produce at Poyter.

It takes controlled effort and continuous improvement using our in-house quality assurance department that makes sure each pair of leather shoes have been hand finished and painted to our very high standards.

At Poyter, we maintain and guarantee our final product quality for the following reasons:

1. We always provide hundreds of up-to-date designs, with several new designs coming every year to make sure you can wear the latest trending shoes.

2. We collaborate with and employ highly skilled artisans and cobblers, who make sure they pass on the perfection and skills from their hands and tools to the pair of shoes they stitch.

3. We continually source leather from tanneries marked as the highest quality leather suppliers in the industry—both from local and international sources. Our crust leather is sourced from Italy’s esteemed Conceria Tolio, the same supplier favoured by brands like Santoni and Berluti.

4. All shoes are hand-painted and hand-crafted to perfection, with the added luxury of patina concept painting.

5. All our shoes are made to order, guaranteeing the quality of shoes, with the fitting that you will love from the first day.

6. We make sure the final product is double-checked to make it look amazing on your feet and comfortable for your foot shape and size.

7. We take extra care packaging through to shipping so that the product reaches you on time and in perfect shape.

Our local customer support team in the UK can answer your questions, from shipping issues and after-care to general advice and queries.