Order Processing & Shipping

NOTE: Important Information:  Production Breaks

Our production team takes two annual breaks, so be sure to account for these holidays when planning orders for special occasions like weddings.

Production Break Dates:

  • August: Two-week break from Aug 11 – Aug 22, 2025
  • Dec-Jan: Last working day is 20th Dec, 2024, returning on 6th Jan, 2025

Kindly plan your orders around these closures to ensure timely delivery for your events.

Poyter Shoes: Where Tradition Meets Timeless Craftsmanship

Please note the following details regarding our process and shipping timeline based on product categories. At Poyter Shoes, we pride ourselves on being a premium, upscale leather shoe brand—not a mass-production factory. Our shoes are sold exclusively through our online store, ensuring a bespoke experience tailored to your needs. The production and shipping timelines for your shoes vary based on the category you’ve selected. Depending on your choice, it may take anywhere from 3 to 6 weeks. Please refer to the specific timelines for each category below.


 

Made to Measure Shoes

Each pair of our Made to Measure shoes is hand-stitched using traditional benchmade construction with the finest full-grain leather, crafted to deliver unparalleled quality and comfort. After selecting your preferred design and style, it’s essential to measure your foot size accurately. Please refer to our Foot Size Guide for assistance.

Once all measurements are received and reviewed, we’ll provide production timelines. If additional details are needed, one of our team members will contact you directly. Production begins as soon as we have all the necessary information.

If no custom last is required, your shoes are typically hand-stitched and dispatched within 4 weeks. Once shipped, you’ll receive a tracking code to monitor your delivery. As these are premium, high-value shoes, please ensure someone is available to receive them upon arrival.

We offer secure, trackable international shipping. While most orders are delivered within 4-6 weeks, please contact our customer service team if you haven’t heard from us within 4 weeks.


 

Made to Order Shoes

Our Goodyear welted Made to Order shoes, crafted to your chosen style, are produced and dispatched within 2-3 weeks. Shipping typically takes an additional 5-7 days and comes directly from our production unit in Spain.


 

Create Your Own Shoes

Using our innovative Create Your Own Shoes 3D design tool, you can bring your unique vision to life. These custom creations take 4-6 weeks to produce, followed by a 5-7 day shipping period. Shipped directly to you from our Spanish factory.


 

Ready-to-Wear 50% Off

Our Ready-to-Wear Clearance Sale offers select styles at 50% off the regular price. These shoes are in stock in the UK and are usually dispatched within 48 hours, excluding weekends.


 

Custom Bespoke Shoes

For our bespoke service, where unique designs and custom requirements are brought to life, all production and shipping timelines are tailored to your specific project. Details will be discussed individually to ensure a seamless experience.

At Poyter Shoes, every pair represents a commitment to tradition, quality, and personalised craftsmanship. Whether you choose a Made to Measure design or a bespoke creation, you’re investing in shoes that are as unique as you are.